Bringing together stylish handmade homewares, accessories & gifts.

Frequently Asked Questions

Q. How do I know if you received my order?
A. You will receive an email with details of your purchase to confirm your order.

Q. What methods of payment are acceptable?
A. Online credit card payments with MasterCard or Visa only.

Q. Do you deliver on the weekend (or public holidays)?
A. Australia Post and our courier only deliver during business hours, Monday to Friday, 9am to 5pm.

Q. Can I make changes to my order?
A. Yes. You will need to email our sales representative as soon as possible so they can help you with your changes before the product is processed for delivery.

Q. What if the recipient is not home upon delivery?
A. Australia Post will leave a calling card so the recipient can pick up the parcel from Australia Post. All delivery will need to be signed for and photo ID is required to accept the delivery.

Q. What happens if I supply the wrong address?
A. After you place the order, Noosa Emporium will email you to confirm your mailing address.

Q. What if I need to request a delivery time?
A. Noosa Emporium will endeavour to organise delivery time with our courier so that you can receive your purchase at the requested time. There may be additional charges, depending on individual circumstances.

Q. Are there any additional charges?
A. Should you request Express Post or special delivery there may be additional charges.

Q. Are my details secure when ordering online?
A. Yes. Noosa Emporium uses the PayPal security guarantee. More information is available from PayPal here.

Q. What if I want to cancel my order?
A. You will need to email our sales representative as soon as possible so they can help you with your order before it is processed for dispatch /delivery.

Q. What if my credit card is declined?
A. Noosa Emporium will contact you to discuss alternative ways to process the payment.